AW Childs Estate Agents

1. Who We Are

AW Childs Estate Agents is an independent estate agency based in London. We act as a data controller for the purposes of UK data protection law.

If you have any questions about this policy or how we use your data, please contact:
[email protected]

2. The Information We Collect

We may collect and process the following personal data:

Identity & Contact Data
Name, address, email address and telephone number
Identification Data
Passport, driving licence and proof of address (for compliance checks)
Financial Data
Income details, employment information and referencing data
Property & Transaction Data
Property ownership details
Tenancy information
Sales and lettings records
Communication Data
Emails, call notes, messages and correspondence
3. How We Collect Your Data

We collect your data from:

Direct contact (email, phone, website enquiries, viewings)
Property portals (e.g. Rightmove, Zoopla)
Referencing platforms such as Goodlord
Landlords, vendors, tenants and applicants
Solicitors, mortgage brokers and other professionals

4. How We Use Your Data

We use your personal data to:

Market, sell and let property
Arrange and manage viewings
Process offers and negotiate transactions
Carry out tenant referencing and affordability checks
Manage properties on behalf of landlords
Progress sales and tenancies
Comply with legal and regulatory obligations

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

Contract – to perform our services
Legal obligation – including anti-money laundering and safety compliance
Legitimate interests – to operate and improve our business
Consent – where required (e.g. marketing communications)
6. Sharing Your Information

We may share your personal data with trusted third parties where necessary, including:

Referencing providers such as Goodlord
Deposit protection schemes such as Deposit Protection Service
Solicitors and conveyancers
Contractors and maintenance providers
Mortgage brokers and financial advisors
Regulatory bodies and authorities

We only share the minimum amount of information necessary.

7. Property Management, Maintenance & Compliance

In the course of managing properties, we may need to arrange access for maintenance, repairs, inspections and statutory compliance works (including electrical safety inspections, gas safety checks and other legally required works).

To facilitate this, we may share limited personal data (such as name and contact details) with contractors appointed by us or the landlord.

This is carried out on the basis of:

Legal obligation (where works are required by law)
Legitimate interest (to ensure proper management and maintenance of the property)

We will only share the information necessary to arrange access and carry out the required works.

If you would prefer not to have your contact details shared directly, we can coordinate access via our office, although this may result in a slower process.

8. Anti-Money Laundering & Compliance

We are legally required to carry out identity verification checks. This may involve sharing your data with third-party providers and retaining records for regulatory purposes.

9. How We Store and Protect Your Data

We take appropriate security measures, including:

Secure digital systems and password protection
Restricted access to personal data
Secure storage of documents
Use of trusted third-party platforms
10. How Long We Keep Your Data

We retain personal data only for as long as necessary:

Sales and tenancy records: up to 6 years
Anti-money laundering records: 5 years (legal requirement)
Unsuccessful applicants: up to 24 months
Marketing data: until you opt out
11. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing
Withdraw consent (where applicable)

To exercise your rights, please contact us.

12. Cookies

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13. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office.