AW Childs is committed to protecting and respecting your privacy and for the purpose of The Data protection ACT 1998 And General Data Protection Regulation EU 2016/679 The Data Controller is AW Childs Limited a company registered in England under company number 09061324 whose registered address 3rd Floor, The Imex Building, 575-599 Maxted Road, Hemel Hempstead, Hertfordshire, HP2 7DX.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

What type of information will we collect from you

The type of information we collect may include the following

• Name
• Telephones numbers
• Address
• Email address
• Your banking details where you are renting, letting a property or to set up an approved tenancy deposit account.
• Information relating to your identity where we are required by law complying with the money laundering regulations 2017 and the immigration act.
• Each of your visits to our site we may automatically collect the following information, technical information, including the Internet protocol (IP) address used to connect your computer to the Internet; and information about your visit.

Information you give us. This is information about you that you give us by filling in forms on our website (our site) or by corresponding with us by phone, e-mail or otherwise.

We will hold and use personal information about you in the following ways:

• To comply with our statutory and regulatory obligations, including [verifying your identity, prevention of fraud and money laundering and to assess your credit worthiness]
• Communicate with you during the course of providing our services, for example with your enquiries and requests
• Statistical purposes so we can analyse figures to help us manage our business and plan strategically for the future
• To provide you, or to enable [third parties] to provide you, with information about goods or services we feel may interest you, where you have provided permission for us to do so or, if you are an existing customer only, where we choose to contact you by electronic means (including e-mail or SMS) with information about our own goods and services similar to those which you have already obtained from us or negotiated to obtain from us . For those marketing messages you can unsubscribe at any time
• To notify you about changes to our service
• To ensure that content from our site is presented in the most effective manner for you and for your computer

Who your information could be shared with

We will pass your details to the following organisations (our “data processors”) who carry out certain activities on our behalf as part of us providing our services: , Paragon Scheme Management Services Ltd, Rightmove, Zoopla, Juplix (Property software group) Proprietas property management or other property maintenance/management companies.

We will also pass your details where necessary to your property solicitors and those of the other party to your transaction. In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

• If our company or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We will not share your information with third parties for marketing purposes without first obtaining your prior consent.

How long we keep your data for

We will retain your personal data for different periods depending on the service you have chosen to use us for, which may be a longer period than that for which we need to hold your data to provide those services, i.e. where we are under regulatory or statutory duties to hold your data for a longer period or need to retain it in the event of a legal claim or complaint.

Use of cookies on our website 

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small text file that is downloaded onto your computer when you visit certain websites and allows a website to recognise a user’s computer.

• We use  Google Analytics
  This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of our website and compile reports for us on activity of our website.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things,  the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to tell us not to use your personal information for marketing purposes. You can exercise this right by unsubscribing using the link in any of the marketing emails we send you.

UK data protection law also gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. You can exercise any of these rights by contacting us at the address above.

We will comply with the law in responding to your requests. That means that there may be some legal reasons why we cannot comply with all requests.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contacting us

If you have any questions about this privacy policy or the way we handle your personal information, please contact us at the address in the ‘contact us’ section of this website.

We hope that we will be able to answer any questions or concerns that you have. You have the right at any time to raise your concern with the Information Commissioner’s Office at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF